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CRA’s 100-Day Service Improvement Plan: A Critical Reset

The Canada Revenue Agency (CRA) has launched a 100-day Service Improvement Plan (September 2–December 11, 2025) to address widespread frustrations with delays and limited access. The plan aims to restore trust through faster responses, stronger digital tools, and smarter modernization.

Key Focus Areas

Progress to Date

• Answered calls rose from 37% in June to 57% in September; goal of 70% by mid-October.

• Digital self-service is expanding: online chat now runs 8 a.m.–8 p.m. ET and new account reset options launch October 20.

• By November, the GenAI chatbot beta will handle a broader range of inquiries.

Strategic Implications

The plan represents more than a service fix—it is a litmus test for government credibility. By combining technology with targeted staffing, the CRA is attempting to move from reactive firefighting to systemic reform. If successful, this initiative could set a precedent for modernized public service delivery across Canada’s federal institutions.

Source: Canada Revenue Agency

How to Get Rich: Four Rules for Building Wealth

In a standout episode of My First Million (Ep. 749), entrepreneur Shaan Puri distills the path to wealth into four actionable principles—ones that propelled him to millionaire status before turning 30. His framework strips away myths of luck, talent, or privilege, and instead emphasizes discipline, ownership, and strategic positioning.

The Four Rules

Putting It All Together

Wealth, according to Puri, is less about extraordinary genius and more about compounding discipline. By stacking skills, securing equity, exercising patience, and embedding yourself in the right environments, you create a self-reinforcing system of opportunity.

This framework is not a “hack” but a repeatable playbook—a roadmap for those willing to think long-term and align themselves with value creation.

Watch the full episode here: How to Get Rich (YouTube)

Case Study: Turning a Mortgage Denial into a $900,000 Success

Self-employed professionals often face significant hurdles in securing mortgage financing. Variable income, complex tax filings, and CRA balances can make traditional lenders hesitant—even when clients are financially strong.

This case highlights how a strategic approach transformed an initial bank denial into a successful $900,000 home purchase.

The Client

Profile: A thriving entrepreneur with six-figure annual income
Goal: Purchase a $900,000 home
Challenge: Mortgage application denied by a traditional bank due to income complexity and CRA balances

The Strategy

Instead of accepting the decline, we developed a tailored plan:

1. Reviewed Tax Filings – Averaged two years of six-figure income to prove consistency.

2. Cleared CRA Balances – Reduced liabilities to zero, removing potential red flags.

3. Explored Registration Options – Considered both personal and corporate ownership for flexibility.

The Outcome

What began as a rejection became a successful approval—and the client achieved their dream of homeownership.

Insights for Self-Employed Buyers

• Traditional banks often struggle with non-traditional income streams.

• Clearing CRA balances can dramatically improve mortgage approval odds.

• Exploring corporate vs. personal registration creates more pathways to financing.

This story proves that expert guidance can turn complexity into opportunity for entrepreneurs seeking homeownership.

✨ Contact Genelle Today

Genelle George
Mortgage Agent · Next Level Mortgage

📱 Call/Text: 416-854-7697
📧 Email: [email protected]

🔒 Exclusive capital strategies—available only to those who act first.

Alberta Home Builder Convicted for Tax Evasion

The Canada Revenue Agency (CRA) has secured a conviction against Richard Paolini, a home builder from Heritage Point, Alberta, for extensive tax evasion spanning multiple years and business dealings.

Case Overview

Findings of the Investigation

• Unreported Income: Paolini failed to declare $1.08 million in personal taxable income between 2015–2020.

• Tax Loss: This resulted in $299,943 in federal income tax evaded.

• GST Evasion: His construction business collected but did not remit $113,369 in GST for 2017.

• Additional Omissions: Earnings from rental income, property sales, and investments were also concealed.

Broader Implications

The conviction underscores the CRA’s zero-tolerance stance on tax evasion. Beyond fines and conditional sentences, convicted individuals must:

• Repay all outstanding taxes.

• Pay interest and penalties assessed.

• Face reputational damage and future compliance scrutiny.

The CRA emphasizes that tax evasion undermines public trust and deprives Canadians of the programs and services funded by tax revenues.

Strategic Takeaway

This case highlights the Agency’s aggressive enforcement strategy to safeguard Canada’s tax base. While most Canadians comply with tax obligations, the CRA continues to leverage investigations, technology, and legal tools to ensure fairness and accountability.

Source: Canada Revenue Agency

CRA’s 100-Day Fix: Public Skepticism Mounts

In our latest TikTok video, we broke down the controversy surrounding the Canada Revenue Agency’s (CRA) 100-Day Service Improvement Plan—and why so many Canadians remain skeptical.

@taxmechanic

👉 “CRA’s 100-Day Plan is here — but is it REAL change or just buzzwords? 🇨🇦 Canadians are still stuck on hold 📞💸 What do YOU think? 👇 #fyp... See more

The Challenge

Ottawa has given the CRA until December 11, 2025 to overhaul its struggling service model. The Agency promises:

• More call centre staff.

• A new call-scheduling system.

• Expanded digital self-service options.

On paper, these commitments look promising. In practice, many Canadians doubt that an agency already stretched thin can deliver real results in such a short timeframe.